Frequently asked questions

HVAC and refrigeration service businesses with 2-20 technicians that want dispatch, equipment history, refrigerant records, and invoicing in one system. It is not a fit for one-person shops that don't need scheduling, or for national contractors that need multi-branch rollups.

ChillOps treats refrigerant records and EPA-aware workflow as native to the job close, not as a bolt-on module. It also ships without a six-month implementation — early customers get founder-led onboarding instead of an enterprise rollout.

No. ChillOps structures the operational record — quantity added and recovered, leak context, equipment-level history — so the data is audit-ready. It does not replace EPA Section 608 technician certification and does not file regulatory reports on your behalf.

Yes, import of customer and equipment records is supported. The scope and format depend on what your current system exports; email support@getchillops.com and the founder will help scope the migration directly.

ChillOps does not restrict refrigerant types — you record whatever refrigerant the unit uses (common examples: R-410A, R-454B, R-32, R-22 on legacy equipment). Records are kept by type, quantity, and equipment.

Invoices are sent with a Stripe-hosted payment link. The customer pays on Stripe's page; ChillOps records the payment and updates invoice status. Card data is never handled by ChillOps or your shop.

ChillOps works in the browser on desktop and mobile. Technicians use it from their phone in the field without installing a native app.

Cancel from Settings → Billing or by emailing support@getchillops.com. Cancellation stops future renewals at the end of the current billing period.